Automotive Fixed Operations Trainer

Huffines • Plano, Texas, United States • $48.52k - $67.58k / year • 2m ago

Corporate Fixed Operations Trainer

Huffines Auto Dealerships

Why Work at Huffines:

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet,

Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance,

and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

The Ideal Huffines Candidate:

Posseses the unique skill of training facilitation, content delivery, and staff development consultation
Demonstrates an honest, caring, and servant's leadership mindset
Is a highly motivated self-starter
Has a proven track record of sustained success and progressive growth in leadership roles
Is dedicated to delivering world-class customer service
Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence
Has strong understanding of Reynolds and Reynolds, Dealertrack, and X-Time applications

Corportate Fixed Operations Trainer Job Description:

The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.

Corportate Fixed Operations Trainer Responsibilities:

Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promoting process improvement
Conduct periodic process audits and create action plans
Train to Huffines’ standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
Train Service Advisors on multi-point inspection review, effective sales presentations, and closing service sales
Serve as a subject matter expert for all Express operations
Increase CSI scores through training, follow up, and monitoring
Perform individual training on the drive and in a classroom environment
Develop executive-level analysis reporting on training ROI and proficiency
Communicate effectively and professionally in all forms of communication with internal and external customers
Assist with and execute other operational activities as assigned by manager such as project work and training

Corportate Fixed Operations Trainer Requirements:

2+ years training facilitation experience (classroom, small group, and individual)
A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
Previous experience as a consultant with a National/Regional based consulting company (preferred)
Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X-Time
Strong technical and analytical abilities
Ability to identity opportunities for growth and improvement, while creating value and buy-in from Fixed Ops team members including Service professionals
Understanding of federal, state and local regulations
A valid driver’s license

Huffines Compensation and Benefits:

Competitive market wages
Option benefits including medical, vision, dental, and Health Savings Account (HSA)
Flexible work week with no mandatory overtime
401(k) with company match
Company-paid life insurance
Employee discounts
Paid time off (PTO accrues from first day of employment)
Paid holidays
Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing mepr