Service BDC Representative

Taverna Automotive Group • Full-time • West Park, FL, US • $60k - $160k / year • 5m ago

Taverna Infiniti North Miami is looking for a self-motivated, high-performing Service BDC Representative who is eager to grow and deliver results. In this role, you’ll be the first point of contact for hundreds of local service customers each month — responsible for setting appointments, following up, and helping maximize our service drive’s potential.

On-Target Earnings (OTE): $70,000+

Do you have a passion for customer service and want to take your career to the next level? Whether you’ve worked in automotive or another fast-paced industry, we offer an excellent opportunity for motivated professionals with strong communication and follow-up skills.

What We’re Looking For:

The ideal candidate is experienced in a BDC, service call center, or customer-facing role — someone who thrives in a fast-paced environment and knows how to build rapport over the phone. If you’re driven, organized, and goal-oriented, we want to hear from you!

Key Responsibilities:

Handle and follow up with 300+ inbound/outbound service calls per month
Schedule service appointments and confirm customer arrival
Call customers for appointment reminders, missed appointments, and declined services
Coordinate with service advisors and management to ensure a seamless customer experience
Maintain accurate records in our CRM and DMS systems

Qualifications:

BDC or call center experience required (automotive service experience preferred)
Strong verbal and written communication skills
Professional appearance and demeanor
Highly organized and detail-oriented
Positive, customer-first attitude

Benefits:

Top weekly pay structure with bonus potential
Health, dental, and vision insurance
Paid vacation time
Employee vehicle discounts
Career growth opportunities with a growing dealership
Supportive, high-energy team environment

Job Type: Full-time
Pay: $60,000.00 – $160,000.00 per year (based on performance)

Schedule:

Monday to Friday
Saturday's as needed

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

If you're ready to take the next step in your career with a dealership that values hustle, follow-through, and results — apply now to join the Service BDC team at Taverna Infiniti North Miami!

Job Type: Full-time

Pay: $60,000.00 - $160,000.00 per year

Benefits: