Experienced BDC Manager

High Volume Dealership • Full-time • Avon, Ohio, United States • $85k - $110k / year • 1w ago

Automotive Sales & Service BDC Manager

Now Hiring!

High Volume Dealership is seeking an experienced and highly motivated BDC Manager to lead our growing Business Development Center. This individual will oversee all inbound/outbound customer communication, manage BDC representatives, and drive appointment-setting performance for the sales department.

Key Responsibilities

Lead, train, and motivate the BDC team to meet appointment and performance goals.
Oversee daily operations of the BDC, ensuring exceptional customer communication.
Develop, teach and train teams on scripts, workflows, and processes to maximize customer engagement.
Monitor phone, email, text, and chat communications for quality and effectiveness.
Analyze performance metrics and report results to dealership leadership.
Collaborate closely with Sales Managers to drive traffic and improve show rates.
Handle escalated customer inquiries and ensure prompt resolution.
Maintain CRM data integrity and ensure all customer contacts are properly documented.
Implement strategies for lead generation, follow-up, and re-engagement.

Qualifications

Previous experience in a dealership BDC or call center required; management experience required.
Strong leadership and team-building skills.
Excellent communication skills—phone, email, and written.
Proficient with CRM systems
High level of organization, reliability, and attention to detail.
Ability to thrive in a fast-paced dealership environment.
Rotating weekend availability is a must.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits: