BDC - Customer Service Manager

Amherst Automotive, Inc. DBA Premier Toyota of Amherst • Full-time • Amherst, Ohio, United States • 3w ago

JOB SUMMARY

Premier Toyota of Amherst is looking for a full-time, customer service-oriented individual to join our team as a BDC Customer Service Manager. This position requires a driven, positive, and knowledgeable person. The ideal candidate should be able to provide a high level of expertise in customer service, have a friendly and professional attitude, and be able to manage a team and help assist with customer requests in a fast-paced environment.

COMPENSATION & BENEFITS

This position offers a competitive rate of pay that is paid on a weekly basis. Benefits include medical/vision/dental insurance, paid vacation, and holiday pay.

RESPONSIBILITIES

Maintain accurate customer records and update customer information

Troubleshoot customer issues and provide appropriate solutions

Assist customers with product selections and recommend features they may want to consider

Provide product and services information

Respond to customer inquiries and resolve customer complaints in a timely manner

Follow up with customers after sales to ensure customer satisfaction

Follow company policies and procedures and adhere to safety standards

REQUIREMENTS

High school diploma or equivalent
1+ year of customer service experience, preferably in an automotive or retail environment
Exceptional customer service skills and the ability to communicate effectively
Ability to multi-task and stay organized in a fast-paced environment
Ability to use basic office equipment and technology
Basic knowledge of automotive products or willingness to learn

EEOC STATEMENT

Premier Toyota of Amherst is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender expression, sexual orientation, national origin, disability, age, or veteran status.