Automotive Service Manager

Confidential • Full-time • Litchfield, CT, US • $90k - $170k / year • 2m ago

Job Summary
We are seeking a highly skilled and motivated Automotive Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess extensive knowledge of automotive repair and maintenance, along with strong leadership abilities to manage a team of service technicians. This role is critical in maintaining operational efficiency and delivering quality service to our customers.

Responsibilities

Manage daily operations of the service department, ensuring efficient workflow and productivity.
Supervise and train service technicians, providing guidance on best practices in vehicle maintenance and repair.
Oversee all aspects of service operations.
Conduct auto estimating for repairs and services, ensuring accurate assessments for customers.
Maintain high standards of customer service by addressing customer inquiries and resolving complaints effectively.
Monitor the performance of the service team, ensuring compliance with safety regulations and company policies.
Coordinate with parts suppliers to ensure timely availability of necessary components for repairs.
Implement strategies to enhance service department efficiency and profitability.
Stay updated on industry trends and advancements in automotive technology.

Requirements

Proven experience as an Automotive Service Manager or similar role in the automotive industry.
Strong knowledge of vehicle maintenance practices.
Familiarity with auto estimating processes and tools.
Excellent leadership skills with the ability to motivate and manage a diverse team of technicians.
Strong communication skills to interact effectively with customers and staff.
Ability to diagnose mechanical issues accurately and transmit information clearly to technicians.
Proficient in using automotive diagnostic equipment and software.
A valid driver's license is required; ASE certification is a plus.

Join our team as an Automotive Service Manager where you can make a significant impact on our operations while delivering exceptional service to our valued customers.

Job Type: Full-time

Pay: $90,000.00 - $170,000.00 per year

Benefits: