Automotive Service Appointment Scheduler

Greentree Toyota • Full-time • Brookfield, Connecticut, United States • $18 / hour • 2m ago

As a family-run company, we value warmth, teamwork, and positive energy. We’re looking for a Service Appointment Scheduler who is upbeat, tech-savvy, and eager to jump in and help our customers and team. If you love a fast-paced atmosphere and enjoy connecting with people, this role is a great fit!

Responsibilities

Greet customers on the phone with warmth and professionalism
Outbound calls to customers following up on servicing and any other necessary call tasks
Provide personal assistant support as needed to help maintain smooth office operations
Handle a high volume of inbound and outbound calls with professionalism and efficiency
Accurately schedule service appointments based on technician availability and required repair times
Monitor service capacity throughout the day to avoid overbooking or service delays
Assist customers with transportation needs such as shuttle service, loaner vehicles, or rideshare coordination
Conduct preliminary customer needs assessments to determine appropriate services (e.g., diagnostics, maintenance, recalls)
Communicate clearly with service advisors, technicians, and parts department to coordinate workflow
Confirm parts availability for certain repairs prior to booking appointments
Enter detailed and accurate notes in the dealership management system (DMS) or CRM
Handle rescheduling and cancellations while minimizing schedule disruptions

Skills & Qualifications

Ability to maintain a positive, energetic demeanor during high call volume periods
Comfortable with technology and able to learn new software quickly
Must be able to handle continuous phone communication throughout the day
Reliable, punctual, and committed to consistent attendance
Strong work ethic with a drive to exceed performance and appointment conversion goals
Ability to collaborate with service advisors, parts department, and management
Prior experience in a call center, automotive service environment, or customer service role is a plus

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 – 42 per week

Ability to Commute: