Automotive Service Manager – Leadership Opportunity at an Eastern NC Dealership
A high-performing, growth-driven automotive dealership is seeking an experienced Service Manager to lead a fixed operations team focused on profitability, customer retention, and operational excellence.
This is a confidential opportunity for a top-tier leader who thrives in a fast-paced, high-volume environment and has a proven track record of driving service revenue, improving CSI, and maximizing technician productivity.
Key Responsibilities:
- Lead all aspects of fixed operations / service department management
- Drive service revenue growth, gross profit, and departmental KPIs
- Monitor and improve technician efficiency, productivity, and proficiency
- Ensure exceptional customer experience (CSI) and retention strategies
- Oversee service advisors, dispatch, and shop workflow optimization
- Implement process improvements, compliance, and OEM standards
- Recruit, coach, and develop a high-performing service team
Qualifications:
- 5+ years of automotive service manager experience (high-volume dealership preferred)
- Proven success in increasing service absorption, RO growth, and net profit
- Strong understanding of fixed ops metrics, KPIs, and performance management
- Experience with DMS systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
- Demonstrated ability to lead top-performing teams and drive accountability
- Results-oriented mindset with a focus on continuous improvement
Compensation & Benefits:
- Top-tier pay plan (base + performance bonus tied to KPIs and profitability)
- Opportunity to lead a stable, growth-focused operation
- Career advancement within a reputable dealer group
Confidential Search – All inquiries will be handled with the utmost discretion.
Job Type: Full-time
Pay: From $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
