Automotive Pre-Owned Sales Manager - Johnson Lexus of Raleigh

Johnson Automotive • Full-time • Raleigh, NC, US • 6d ago

Johnson Lexus of Raleigh has the exciting opportunity to expand its team with the addition of a Pre-Owned Sales Manager! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!
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Johnson Lexus of Raleigh is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.

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The Pre-Owned Sales Manager directs the sales activities of the Pre-Owned Sales Department by being well-informed and knowledgeable on the used vehicle inventory, leading department personnel and guaranteeing guest satisfaction.
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Essential Responsibilities (include but are not limited to):

Establish monthly and annual sales objectives for units, gross profit and expenses.
Analyze and control expenditures to conform to budgetary requirements.
Review market analysis and sales reports.
Manage efficiently the vehicle inventory.
Enforce the Johnson Automotive sales process/buying experience.
Administer and monitor factory-sponsored programs.
Merchandises and promotes used vehicle inventory.
Hire, train, motivate, counsel and monitor the performance of the Pre-Owned Department Sales Associates.
Facilitate staffing and training as required by manufacturer and/or dealership.
Monitor Sales team productivity and performance.
Assist guests as needed by the sales staff.
Ensures internal and external guests receive a high quality of service with professionalism and respect.
Maintain a high level of customer satisfaction, demonstrated by meeting manufacturer and dealership specified standards.
Handle guest concerns promptly according to dealership guidelines and escalate concerns when necessary.
Other duties as assigned by management.
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Qualifications and Skills:

Experience:
- Auto Sales Management: Minimum of 5 years experience (Required)
Must be organized and extremely detail oriented.
Capability to communicate orally and in writing with various levels of internal and external customers
Must be able to multi-task in a fast-paced, high pressure environment.
Possess negotiation expertise and demonstrate ability to close sales.
Must be self-motivated and able to achieve goals with limited direct supervision.
Have the ability to work in a team environment with various types of personalities.
Exhibit a clean and professional appearance.