Hybrid Service Advisor Manager & Automotive Technician (hands on)
We are seeking an experienced, customer-focused Hybrid Service Advisor Manager /
Automotive Technician to join our growing team in Spring, Texas. This is a unique
leadership role designed for someone who combines strong automotive repair
knowledge with excellent customer service and sales skills.
Unlike a traditional quick lube position, this role bridges the gap between a skilled
technician and a service manager. The ideal candidate will be comfortable performing
hands-on repairs while also educating customers, recommending maintenance
services, managing workflows, and helping drive shop performance.
As we expand into extended automotive services and premium maintenance
programs featuring high-quality products, we are looking for someone who can help
elevate the customer experience while maintaining efficiency, honesty, and technical
excellence. If you are looking for growth, autonomy, and customer relationship building
this job is for you.
Principal Duties and Key Responsibilities:
Automotive Service & Repair
- Oil changes and preventive maintenance services:
Air, cabin, and fuel filter replacement
Windshield wiper installation
Fuel system related cleaner services
- Perform flushes: coolant, differential, brake, power steering, and fuel
- Brakes: pad, rotor, and caliper replacement
- Tire rotations
- Spark plug replacement
- Battery inspection and replacement
- State inspections
Customer Service & Sales
- Greet customers warmly, professionally, and promptly
- Build trust and win repeat, long-term loyal customers
- Educate customers on vehicle health and preventive maintenance by explaining recommended services clearly and honestly
- Introduce and recommend BG maintenance products and services
- Provide accurate service estimates and timelines including wait times
- Properly document all recommendations, issues, and/or concerns with each customer
- Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery
- Perform work as outlined on the Multi-point Inspection and/or Repair Order with efficiency and accuracy
- Explains technical diagnosis and needed repairs in a “non-mechanical” fashion
- Ability to work collaboratively with lube technicians and other team members
- Maintain safety procedures and report any concerns to shop manager
- Help improve ticket averages while maintaining ethical sales practices
- Ability to work flexible schedules Mondays through Saturdays but never on Sundays
Qualifications
Required
- 5+ years of automotive technician / mechanic experience (prior experience verification)
- Strong understanding of preventive maintenance and light repair services
- Ability to address and resolve customer issues effectively and professionally
- Excellent communication and customer service skills
- Ability to recommend services confidently and professionally
- Ability to demonstrate proper use of computerized equipment for diagnostics
- Ability to work in a fast-paced environment
- Valid Driver’s license
- High School Diploma or equivalent
- Bilingual (spanish)
Preferred
- Possess State Inspector License or ability to obtain a State Inspector license (in applicable locations) within 30 days of hire date
- Automotive Technical School training or certification preferred
- Experience in quick lube or automotive service centers
- Previous leadership, assistant manager, or service advisor experience
- ASE certifications
What We Offer
- Competitive pay based on experience
- Performance and sales incentives / bonus
- Paid vacations / time off
- Career advancement opportunities
- Positive team-oriented work environment
- Employee discounts
Ideal Candidate Profile
- Technically skilled but also people-oriented
- Honest, dependable, and professional
- Comfortable upselling based on customer needs
- Motivated to grow with a rapidly expanding business
- Passionate about automotive service and customer satisfaction
About us
We are a fast-growing automotive maintenance company
focused on delivering quick, honest, and high-quality service. As we continue expanding
our offerings beyond traditional oil changes into light mechanical repairs and premium
maintenance services, we are committed to building a team of professionals who take
pride in both technical work and customer relationships.
Work Location: In person
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
