Town East Ford is seeking an experienced, motivated, and results-driven Sales Desk Manager to support and lead our sales team in achieving dealership sales objectives. The Sales Desk Manager will play a critical role in structuring vehicle deals, maximizing profitability, ensuring lender approvals, mentoring sales consultants, and delivering an exceptional customer experience.
The ideal candidate is a proven automotive professional with strong desking experience, exceptional leadership skills, and the ability to work effectively in a fast-paced, high-volume dealership environment.
Essential Duties & Responsibilities
Sales Leadership
- Assist in leading, motivating, and developing the sales team to achieve dealership sales goals.
- Work directly with Sales Consultants to structure deals that maximize gross profit while meeting customer needs.
- Provide coaching and training on sales processes, product knowledge, negotiation techniques, and closing strategies.
- Monitor daily sales activities and assist in overcoming obstacles to secure vehicle sales.
- Ensure adherence to dealership sales policies and procedures.
Deal Structuring & Financing
- Desk and structure vehicle deals for both new and pre-owned inventory.
- Submit and negotiate deals with lenders to secure financing approvals and favorable terms.
- Review credit applications and identify financing opportunities.
- Work closely with the Finance Department to ensure smooth transitions from sales to delivery.
- Ensure all deal documentation is accurate and compliant with dealership and lender requirements.
Customer Experience
- Assist sales staff in addressing customer concerns and resolving objections.
- Step in when necessary to help close sales and ensure customer satisfaction.
- Maintain a professional, customer-focused environment throughout the sales process.
- Support the dealership's commitment to delivering exceptional customer service and retention.
Inventory & Performance Management
- Collaborate with management to maintain appropriate inventory levels and vehicle pricing strategies.
- Monitor aging inventory and assist with merchandising and sales initiatives.
- Analyze sales reports, market trends, and performance metrics to identify growth opportunities.
- Track individual and team performance against goals and provide actionable feedback.
CRM & Process Management
- Ensure proper use of CRM systems and accurate documentation of customer interactions.
- Maintain consistent follow-up processes to maximize customer retention and repeat business.
- Monitor lead management, appointment activity, and sales conversion rates.
- Assist in developing strategies to increase showroom traffic and sales opportunities.
Qualifications
- Minimum 3 years of automotive sales management or desking experience.
- Proven success in structuring and closing automotive deals.
- Strong knowledge of automotive financing, lender programs, and dealership operations.
- Experience with Dealertrack, VinSolutions, VAuto, and other dealership software preferred.
- Excellent leadership, communication, and coaching abilities.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced, goal-oriented environment.
- Professional appearance and customer-focused attitude.
- Valid driver's license with an acceptable driving record.
Benefits
- Competitive compensation package including salary and performance incentives
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Vacation and Holidays
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Career Advancement Opportunities
- Ongoing Training and Development
Our Commitment
Town East Ford is committed to providing a professional, team-oriented environment where employees are empowered to succeed. We promote from within whenever possible and provide opportunities for growth and advancement.
All applicants must successfully complete pre-employment screening, including background checks, motor vehicle record review, and drug testing.
Job Type: Full-time
Pay: $150,000.00 - $250,000.00 per year
Work Location: In person
