Automotive used car sales management is a MUST. Minimum 2 (two) or more years of management is also REQUIRED
Ensures customer retention and the profitability. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
Essential Duties:
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Motivates, train, and monitors the performance of all used-vehicle sales employees.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
- Maintains vehicle inventory. Monitors customer’s likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
- Conducts daily and weekly sales and sales training meetings.
- Establishes and enforces product-knowledge standards.
- Helps salespeople close deals.
- Ensures 100 percent turnover of each customer to F&I.
- Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
- Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Enforces an average 60 day turn policy.
- Appraises all incoming used vehicles.
- Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
- Notifies the used vehicle department manager of anticipated delivery of purchases.
- Handles customer complaints immediately and according to dealership's guidelines.
- Attends managers meetings.
- Maintains professional appearance.
Supervisory Responsibilities:
Directly supervises the employees in the Used Car Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Used Car Sales Mgr.: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
