We are seeking experienced, motivated automotive professionals to join our Business Development Center (BDC). We are currently hiring for both an Automotive BDC Manager and BDC Sales Representatives.
Candidates must have prior automotive dealership or BDC experience and be comfortable working in a fast-paced, performance-driven environment.
Experience with VinSolutions CRM required.
BDC Manager Responsibilities
The BDC Manager will be responsible for leading the dealership's Business Development Center and maximizing opportunities generated through internet leads, phone calls, CRM follow-up, and dealership marketing.
Responsibilities include:
- Manage and oversee the daily operation of the BDC department
- Train, coach, motivate, and manage BDC representatives
- Monitor internet leads, phone calls, appointments, and follow-up activity
- Ensure all leads are properly entered, assigned, and followed up through VinSolutions CRM
- Monitor appointment-setting, show, and sold ratios
- Develop and maintain effective lead follow-up processes
- Work closely with Sales Managers and the sales team to convert BDC appointments into vehicle sales
- Monitor employee productivity and department performance
- Review CRM reports and identify missed opportunities
- Maintain accurate customer information and activity records
- Assist with inbound and outbound campaigns
- Ensure customers receive fast, professional, and consistent communication
- Help develop scripts, processes, and strategies to improve appointment and sales performance
- Maintain accountability for daily calls, emails, texts, appointments, and follow-up
BDC Sales Representative Responsibilities
BDC Representatives will be responsible for communicating with prospective customers, responding to internet inquiries, following up with leads, and setting qualified sales appointments.
Responsibilities include:
- Respond quickly to incoming internet leads
- Handle inbound and outbound customer phone calls
- Contact customers through phone, text, and email
- Schedule appointments for the dealership sales department
- Follow up with customers who have previously inquired about vehicles
- Maintain consistent follow-up using VinSolutions CRM
- Accurately document all customer interactions
- Confirm upcoming appointments
- Follow up with missed appointments
- Work closely with dealership sales managers and sales consultants
- Maintain daily call, appointment, and activity goals
- Provide professional and courteous customer service
Required Experience
Candidates must have automotive dealership or BDC experience.
Required qualifications include:
- Previous Automotive BDC, Internet Sales, or dealership sales experience
- VinSolutions CRM experience required
- Dealertrack DMS experience helpful
- Strong telephone and communication skills
- Experience handling internet leads
- Ability to communicate professionally through phone, email, and text
- Strong organizational and follow-up skills
- Ability to work in a fast-paced dealership environment
- Ability to manage multiple customers and leads simultaneously
- Goal-oriented and motivated by performance
- Reliable and professional
Management candidates should also have previous experience supervising or managing a dealership BDC, internet sales department, or similar automotive sales operation.
What We Are Looking For
We are looking for individuals who understand that successful automotive BDC operations require speed, persistence, organization, and consistent follow-up.
The ideal candidate understands how to turn an internet inquiry or phone call into an appointment and ultimately into a showroom opportunity.
Automotive experience is required. This is not an entry-level BDC position.
If you have strong automotive BDC experience, know how to effectively use VinSolutions CRM and Dealertrack DMS, and are looking for an opportunity to grow with a successful automotive organization, we encourage you to apply.
Job Types: Full-time
Experience:
- Automotive BDC / Internet Sales: Required
- VinSolutions CRM: Required
- Dealertrack DMS: helpful
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
