A well‑established and rapidly growing automotive dealership group in the Lake Cities area is seeking an experienced AUTOMOTIVE SERVICE MANAGER to join our leadership team.
We offer a collaborative work environment, strong support systems, competitive benefits, and opportunities for continued professional development. If you're ready to take the next step in your career, apply today or refer a qualified professional who may be a great fit.
We offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities:
- Hire, train, develop and motivate the service department staff and monitor their performance.
- Forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Ensure all repair procedures are performed in strict compliance with Manufacturer warranty policies and guidelines
- Oversees and enforces processes and protocols for both dealership and OEM partners
- Maintains compliance with manufactures warranty repair procedures
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Other duties may be assigned by management.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications:
- Two or more year’s management experience in an automotive service department.
- Experience managing 15+ employees preferred.
- CDK experience
- Xtime experience
- Ability to work independently and be self-motivated.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Pay: $120,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
