Automotive Service Manager

Lou Sobh Honda • Cumming, GA, US • 2w ago

Automotive Service Manager

Lou Sobh KIA

Seeking an experienced, customer-focused Service Manager to lead our service department and deliver an exceptional ownership experience for every customer who walks through our doors. This role is ideal for a strong leader who thrives in a fast paced environment and knows how to balance operational excellence with a people first approach.

Key Responsibilities

Oversee daily operations of the service department, ensuring efficiency, accuracy, and high-quality work.
Lead, coach, and develop service advisors, technicians, and support staff.
Maintain strong KSI scores through exceptional customer communication and follow up.
Manager work flow, scheduling, and shop capacity to maximize productivity.
Ensure compliance with factory warranty policies, repair procedures, and safety standards.
Monitor financial performance, including labor sales, parts gross, and departmental profitability.
Resolve customer concerns with professionalism and urgency.
Collaborate with parts, sales, and management teams to support dealership goals.

Qualifications

3+ years of service management or assistant service manager experience (KIA or import brand preferred).
Strong leadership and team-building skills.
Proven track record of high SCI performance.
Solid understanding of warranty processes and dealership service operations.
Excellent communication and problem solving abilities.
DealerTrack or similar DMS experience.

What We Offer