Job Overview
As a Service Manager, you will be the driving force behind our automotive service department, ensuring exceptional customer experiences and operational excellence. Your leadership will empower a team of skilled technicians and service writers to deliver top-notch vehicle maintenance and repair services. You’ll play a crucial role in fostering a culture of teamwork, efficiency, and customer satisfaction while maximizing profitability through effective upselling strategies.
What you’ll do
- Lead and mentor a team of service technicians, ensuring high-quality automotive diagnostics and repairs.
- Oversee daily operations of the service department, including scheduling, workflow management, and resource allocation.
- Engage with customers to provide outstanding service, addressing inquiries and concerns with professionalism and expertise.
- Implement effective upselling techniques to enhance service sales while maintaining customer trust.
- Conduct regular training sessions to keep the team updated on automotive repair techniques, including transmissions, brakes, alignment, and diesel engine repair.
- Manage service writing processes to ensure accurate auto estimating and documentation of services performed.
- Monitor cash handling procedures to maintain financial integrity within the department.
- Collaborate with dealership management to develop strategies for improving customer satisfaction and operational efficiency.
Experience
- Proven experience in auto service management within a dealership environment is essential.
- Strong background in automotive diagnostics with mechanical knowledge across various systems including suspension, air brakes, shocks & struts, tire service, oil changes, and auto body repair.
- Previous experience as a mechanic or service technician is highly desirable.
- Excellent customer service skills with a focus on building lasting relationships.
- Demonstrated ability in sales and upselling automotive services effectively.
- Familiarity with cash handling processes and financial reporting in an automotive setting is preferred.
- Knowledge of industry standards for vehicle maintenance and repair practices.
Why you’ll love it here
We are dedicated to creating an environment where our employees can thrive both professionally and personally. Our commitment to your growth is reflected in our supportive culture that values teamwork and innovation.
Our benefits include:
- Competitive pay structure
- Employee discounts on services
- Comprehensive health benefits
- Opportunities for professional development
Join us as we drive forward together! Your passion for automotive excellence will not only enhance our customers' experiences but also elevate your career in the dynamic world of automotive service.
Job Type: Full-time
Pay: $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Automotive Management: 2 years (Required)
Ability to Relocate:
- Honolulu, HI 96819: Relocate before starting work (Required)
Work Location: In person
