Automotive Service Director

CDJR of Westboro • Full-time • Westborough, Massachusetts, United States • $75k - $125k / year • 1m ago

Overview
Albrecht Chrysler Dodge Jeep Ram of Westboro is looking for an experienced Automotive Service Director to lead our dynamic service team and deliver an exceptional customer experience. This a key leadership role for someone who thrives in a fast-paced environment and knows how to drive performance, profitability, and team development.

Join our dynamic automotive team as an Automotive Service Director, where you will lead our service department to new heights of excellence! This pivotal role offers an exciting opportunity to oversee daily operations, inspire a talented team of technicians and service advisors, and deliver outstanding customer experiences. As the driving force behind our service excellence, you will ensure efficient workflow, maintain high-quality repairs, and foster a welcoming environment for all clients. Your leadership will directly impact customer satisfaction, operational efficiency, and overall dealership success.

Duties

Oversee daily operations of the Service Department, ensuring efficiency, quality, and profitability.
Coach, mentor, and motivate advisors, technicians, and support staff to meet performance goals.
Monitor key metrics including CSI, productivity, and revenue growth.
Work closely with Parts and Sales Departments to ensure seamless communication and customer satisfaction.
Develop and implement process improvements that enhance customer retention and departmental efficiency.
Maintain compliance with manufacturer and dealership standards.
Drive upselling initiatives by identifying additional service opportunities that meet customer needs while enhancing dealership revenue
Maintain accurate service writing and auto estimating processes for all repairs and maintenance jobs
Monitor inventory levels of parts and supplies to ensure timely service delivery
Handle cash transactions responsibly and oversee billing processes with transparency and accuracy
Foster a culture of exceptional customer service by addressing client concerns promptly and professionally
Stay current with automotive industry trends, new technologies, and repair techniques to continually improve service quality

What We Offer:

Competitive salary and performance-based bonus structure.
Comprehensive benefits package (health, dental, 401(k), paid time off).
Supportive ownership group and strong growth opportunities within the Albrecht Auto Group.
Modern facilities and a respected local reputation for customer care.

Requirements

Minimum 5 years of automotive service management experience (CDJR experience preferred).

Proven track record of increasing service revenue and CSI performance.

Strong leadership, problem-solving, and communication skills.

Knowledge of dealership operations software (CDK, Reynolds, or equivalent).

Commitment to excellence and team-driven results.

Join us as an Automotive Service Director where your expertise will drive operational success while delivering top-tier automotive care. We are committed to supporting your growth with a collaborative environment that values innovation and excellence!

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits: