Sam Boswell Buick GMC in Mt. Dora, FL is family-owned and a great place to have a rewarding career! Our high-volume Service Department need to hire a Service Advisors to guide customers through the auto repair and maintenance process, advise customers on options and costs, offer 'specials', schedule service, greet customers, follow vehicle status from service bay entry to completion, ensure customers are satisfied, and more! This multifaceted role provides exceptional customer service and drives revenue growth within our service department.
**Why Sam Boswell Buick GMC?**
At Sam Boswell Buick GMC, we're not just about selling cars – we're about creating lasting relationships with our customers and our community. We value our team members and provide a supportive and inclusive environment where you can grow your career. If you're ready to accelerate your career in automotive sales, apply today and drive into an exciting future at Sam Boswell Buick GMC!
Responsibilities - Service Advisor:
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Guide service department customers through the auto repair and maintenance process, advise customers on options and costs, offer additional services and 'specials', schedule appointments, greet customers, follow vehicle from service bay entry to completion, ensure customers are satisfied, and more!
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Keep customers informed of changes, ensure customer's concerns were addressed
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Develop a deep understanding of our service offerings, including technical aspects, benefits, and value propositions.
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Stay current with industry trends, changes, and advancements to provide informed recommendations to customers.
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Investigate and resolve customer complaints, escalating complex issues to the appropriate department
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Maintain accurate and organized records of customer interactions and service appointments.
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Generate regular reports on sales metrics, customer feedback, and service trends to inform decision-makers
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Meet sales goals and maintain a high CSI
Requirements:
A goal driven self-starter with excellent sales, customer service, communication, computer, and listening skills-
A positive attitude, good work ethic, and professional appearance
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Strong problem-solving abilities and a solution-oriented mindset.
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Able to work in a fast-paced environment and manage multiple tasks simultaneously.
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Pleasant, energetic, conscientious and dependable
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Works well with others in a team atmosphere
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Valid driver's license and a good driving record
We Offer Excellent Benefits:
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$100,000+ Performance-Driven Potential Income!
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Blue Cross Blue Shield Health and Dental Insurance
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Vision Insurance
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401(k) plan with Employer Match
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Short Term Disability 100% Employer Paid!
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Training and Continuing Education
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Paid Vacation - bring up to 2 weeks from previous job
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Career Advancement, We Promote from Within
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Quarterly Employee Appreciation Events
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Vehicle Purchase Program
