Automotive Cs. Service Representative (Part-Time)

DrivenMotos Auto Care Clinic • Part-time • Lancaster, SC, US • $13 - $15 / hour • 3m ago

Ignite your passion for sales as an Automotive Repair Customer Service Representative!

In this part-time (flexible part-time hours between 8-5 pm M-F) for an energetic college student or stay at home parent with students, you will be the friendly face that welcomes customers, assists by initially identifying customer repairs needs and helping them with a welcoming understanding of what needs to be repaired.

Your enthusiasm and expertise will drive empathy and promote the repair process starting with a Digital Video Inspection (DVI). Estimating the scope of the repair with our team will provide the perfect solution for their immediate needs!

Greet customers warmly and provide exceptional service to ensure a positive automotive repair experience
Assist customers in documenting their automotive repair needs. Previous automotive knowledge is a plus but can be augmented by a "quick study" of various repair tutorials.
Operate POS (Point of Sale) systems accurately for transactions, including cash handling and cashiering duties
Proven Microsoft Office (Outlook Mail, Excel, MS Word, etc.) knowledge is a "PLUS".
Maintain our attractive lobby and work space to ensursing clean, organized, and inviting customer environment.
Communicate effectively with team members regarding customer requests and needs by ordering the correct repair parts (once confirmed by our mechanics and automated systems).
Demonstrate excellent phone etiquette when handling inquiries or assisting customers via email or text.
Previous retail sales experience preferred, especially in automotive garages or similar environments
Familiarity with POS systems, cash handling, and basic retail math for accurate transactions
Strong communication skills with the ability to engage customers confidently in multiple languages (bilingual skills are a plus)
Proven "team player" and ability to work in a fast-moving environment and patience while leaving "drama" behind.
Customer service-oriented mindset with excellent phone etiquette and interpersonal skills

Join us as an Automotive Customer Service associate where your energy fuels our success! Bring your enthusiasm for automotive repair sales, your knack for engaging customers and your commitment to creating an outstanding "automotive repair experience" reinforcing our 4.6 Google rating.

We’re excited to support your growth in a lively team committed to excellence!

Pay: $13.00 - $15.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person