Automotive Service Advisor

Simi Valley Chrysler Dodge Jeep Ram • Full-time • Simi Valley, California, United States • $9k - $14k / month • 1w ago

Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will act as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and support throughout their experience. You will utilize your mechanical knowledge and expertise in automotive repair to effectively communicate service options and recommendations, while also managing customer expectations and satisfaction.

Responsibilities

Set, confirm, and prepare for customer appointments to streamline the service process
Greet customers promptly and courteously upon arrival
Assess vehicle needs through customer input and a comprehensive walk-around inspection
Use consultative selling to recommend ongoing maintenance and repairs
Create transparent and accurate repair orders, including detailed cost and time estimates
Communicate regularly with Technicians and Parts Department to ensure timely service
Provide customers with updates on repair status via their preferred communication method
Ensure a smooth and satisfying vehicle delivery experience
Conduct post-service follow-ups to confirm customer satisfaction
Meet and exceed individual service and sales performance goals
Acquire and maintain strong product knowledge, including maintenance requirements and warranty coverage
Deliver an exceptional customer experience to promote long-term loyalty

Requirements

High school diploma or equivalent
Preferred: Prior experience as a Service Advisor with a domestic OEM (e.g., Chrysler Dodge Jeep Ram, Ford, GM)
Proven ability to deliver exceptional customer service
Ability to set, pursue, and achieve sales and performance targets
Ability to thrive in a fast-paced, multi-tasking environment
Strong communication and interpersonal skills
Excellent organizational and follow-up abilities
Comfortable using dealership technology and service software systems
Prior automotive sales or service experience preferred
Valid in-state driver’s license and a clean, safe driving record

Join our team as an Automotive Service Advisor where you can leverage your skills in a rewarding environment dedicated to providing top-notch automotive care!

Job Type: Full-time

Pay: $9,000.00 - $14,000.00 per month

Benefits: