Job description
We are a growing, employee-owned infrastructure services company based in Kansas City, and we're looking for a Service Manager who's ready to own a department — and grow with it.
New ownership partners came on board last year and have invested significantly in building a strong, people-first culture. Now, driven by increased demand and growth, we're hiring the leader who will take our service organization to the next level.
This is not a caretaker role. We want someone who will build the department, grow revenue, and be rewarded as they do. Compensation scales with the department's success.
What you'll own
Leadership & team development
- Lead, coach, and develop Field Service, Service Operations, and Parts teams
- Recruit and hire talent to support growth, with a first-year bonus for hiring and retaining quality service techs
- Drive a culture of accountability, performance, and customer satisfaction
- Build and maintain strong relationships with customers, manufacturers, and partners
Operations & execution
- Oversee daily service operations and optimize technician utilization
- Serve as an escalation point for customers, vendors, and internal teams
- Ensure accurate reporting, timekeeping, and timely invoicing
Financial & business management
- Own P&L, budget, CapEx, and OpEx for the service department
- Manage labor, fleet, tools, and inventory costs
- Drive revenue growth strategies for mechanical service and parts
Process & systems improvement
- Establish and track KPIs across training, safety, service quality, and performance
- Drive continuous improvement of internal systems and workflows
- Develop and standardize processes to improve efficiency and scalability
Training & safety
- Oversee technician training aligned with manufacturer requirements
- Lead safety initiatives and ensure compliance with OSHA and company standards
Must have
- 15+ years of mechanical service and maintenance experience
- 5+ years of leadership experience managing and developing teams
- Strong financial and operational acumen — you're comfortable owning a P&L
- Proven ability to recruit, develop, and retain field service talent
- Strong problem-solving skills with ability to prioritize and allocate resources
- Valid driver's license and active auto insurance
Education
- High school diploma and trade school or associate's degree required
- Bachelor's degree preferred
Nice to have
- Proficiency in Microsoft 365
- Experience in infrastructure, data center, or mechanical services environments
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
