Krieger Ford is hiring an experienced Ford Service Manager to lead our Service Department. This is a key leadership position for a proven Ford dealership professional who can develop a strong team, improve department performance, and deliver an exceptional customer experience.
This is not an entry level management opportunity. The ideal candidate will have extensive knowledge of Ford service operations, policies, warranty requirements, financial performance, and dealership standards.
Schedule is Monday through Friday with some Saturdays required. Exact daily hours will be discussed during the interview. Closed Sundays.
What You’ll Do
As the Ford Service Manager, you will be responsible for the overall performance and daily operation of the Service Department.
- Lead, coach, and develop Service Advisors and Technicians
- Manage department profitability, productivity, efficiency, and gross profit
- Monitor CSI and other key performance indicators
- Establish clear expectations and accountability throughout the department
- Ensure compliance with Ford policies, warranty requirements, service programs, and dealership standards
- Oversee repair orders, workflow, warranty processes, and daily service operations
- Manage customer concerns and escalated situations professionally
- Recruit, train, develop, and retain qualified service employees
- Maintain a safe, organized, professional, and customer focused department
- Work closely with Parts, Sales, and dealership leadership
What We’re Looking For
We are looking for a knowledgeable, results focused leader who understands Ford dealership operations and can create accountability while maintaining a positive and professional team environment.
- Ford dealership experience is required
Previous experience as a Service Manager, Fixed Operations Manager, or senior level Ford service leaderComprehensive knowledge of Ford policies, procedures, warranty requirements, standards, and service programsExperience leading Service Advisors and Technicians in a high volume dealership environmentStrong understanding of service department financials, productivity, gross profit, CSI, and key performance indicatorsProven ability to coach employees, improve performance, and hold a team accountableExcellent customer service and conflict resolution skillsStrong communication, organization, and decision making abilitiesPositive attitude, strong work ethic, and team focused leadership styleValid driver’s license with a clean driving recordWillingness to complete a background check and drug screenWhat We Offer
- Competitive compensation based on experience and performance
Medical, Dental, and Vision Insurance401(k) Plan with employer matchingPaid time off and vacationFord training and professional development opportunitiesEmployee vehicle purchase plansFamily owned and operated dealershipLong term job securityEmployee discounts on products and servicesClosed SundaysWho We Are
Krieger Ford is a locally owned, family operated Ford dealership serving Central Ohio for over 50 years. At Krieger Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals for their hard work and dedication.
Every employee at Krieger Ford is critical to our success. We are looking for an experienced leader who will support our employees, strengthen our Service Department, and continue delivering the award winning service our community expects.
Krieger Ford, Inc. Core Values
- Rooted in Humility: Committed to respect and down to earth values.
Attitude is Everything: We have solutions, not excuses, and take pride in results. “It’s not my fault, but it is my problem.”We Do Right by the Customer: No matter what. Passionate about customer happiness.Integrity Always: Hard work, honesty, and getting the job done.Together as One: Family, dedication, and team driven success.Apply Today
If you have Ford dealership experience and a proven record of leading teams, improving performance, and delivering exceptional customer service, we want to hear from you.
Join Krieger Ford and bring your leadership and Ford knowledge to a family owned dealership that values teamwork, customer service, and long term success.
#: 20260922
