AUTOMOTIVE PRE-OWNED SALES MANAGER
Jim Ellis Mazda Marietta
Come join one of the largest privately owned, family-operated automotive groups in Georgia! The Jim Ellis Automotive Group has proudly served the Metro Atlanta community since 1971, building a reputation for exceptional customer service and a commitment to treating every customer like family.
Our mission has always been to change the car-buying experience by putting people first. Through our dedication to customer satisfaction, employee development, and operational excellence, we have earned the prestigious Consumers' Choice Award for Business Excellence for 16 consecutive years!
Jim Ellis Mazda of Marietta is currently seeking an experienced, motivated, and results-driven Pre-Owned Sales Manager to lead our used vehicle department!
If you have a passion for the automotive industry, strong leadership skills, and the ability to build a successful sales team while maximizing profitability, we want to hear from you!
What You'll Do – Essential Responsibilities
Pre-Owned Inventory Management
- Oversee all aspects of pre-owned vehicle inventory, including acquisition, appraisals, merchandising, reconditioning, and wholesale operations.
- Appraise incoming trade-ins and conduct daily trade walks with the sales team to identify potential inventory opportunities.
- Maintain inventory levels based on customer demand, market trends, dealership sales history, and profitability.
- Monitor inventory aging and maintain a firm 60-day inventory turn objective.
- Ensure all used vehicles are mechanically and cosmetically reconditioned and front-line ready within four days or less.
- Maintain an attractive and organized display of pre-owned vehicles.
- Stay informed on auction activity, wholesale pricing, and market conditions. Attend auctions regularly to identify purchasing opportunities.
- Monitor auction purchases and evaluate profitability compared to trade-in acquisitions.
Sales Leadership & Team Development
- Lead, motivate, and develop the pre-owned sales team through effective coaching, training, and performance management.
- Establish clear sales goals and performance expectations while holding team members accountable for results.
- Work alongside salespeople to assist with customer engagement, negotiations, and closing deals.
- Conduct daily and weekly sales meetings and provide ongoing product knowledge training.
- Recruit, hire, train, and retain qualified sales professionals.
- Develop individual sales goals and provide the tools and support necessary for team members to succeed.
- Lead by example and promote a positive, team-oriented, and results-driven work environment.
Sales Operations & Profitability
- Work closely with the General Manager and General Sales Manager to establish monthly and annual sales forecasts, gross profit objectives, and expense budgets.
- Oversee used vehicle sales transactions, appraisals, vehicle descriptions, and deal structure.
- Ensure proper follow-up with prospective buyers through effective prospecting and sales tracking systems.
- Develop and maintain follow-up processes for customers who have purchased pre-owned vehicles.
- Ensure every customer is properly transitioned to the Finance & Insurance Department.
- Review and process salesperson commission sheets daily and monitor payroll records.
- Communicate regularly with the New Vehicle Sales Manager regarding inventory needs and acquisition opportunities.
- Monitor sales performance, customer satisfaction, and departmental profitability.
Customer Experience & Dealership Standards
- Maintain a strong commitment to customer satisfaction throughout the entire sales process.
- Build lasting relationships with customers through honest, transparent, and professional communication.
- Address customer concerns and complaints promptly and in accordance with dealership guidelines.
- Ensure customers receive a professional vehicle delivery experience, including an introduction to the Service Department and scheduling of their first service appointment.
- Work with the team to enhance the overall image and reputation of the dealership.
- Assist with the development of advertising campaigns, promotions, and special sales events.
- Ensure all employees are knowledgeable about current inventory, vehicle features, and dealership promotions.
Compliance & Department Administration
- Maintain a thorough understanding of federal, state, and local regulations governing pre-owned vehicle sales.
- Ensure all auction purchases are properly approved, documented, and submitted to the office.
- Coordinate anticipated delivery dates for auction purchases with the appropriate department personnel.
- Develop strong working relationships with the Service Manager, Internal Service Advisor, General Sales Manager, and other dealership leadership.
- Attend management meetings and maintain a professional appearance and demeanor at all times.
What We're Looking For
- Previous experience in automotive pre-owned/used vehicle sales management.
- Strong leadership, communication, and team-building skills.
- Extensive knowledge of vehicle appraisals, inventory acquisition, and wholesale operations.
- Ability to analyze market trends, manage inventory, and maximize departmental profitability.
- Strong negotiation, customer service, and closing skills.
- Experience with vAuto, MMR, OVE, OPENLANE, and other auction or inventory management platforms.
- Familiarity with E-Lead and RouteOne is a plus.
- Ability to work in a fast-paced dealership environment while managing multiple priorities.
- A strong work ethic, positive attitude, and commitment to delivering exceptional customer experiences.
Full-Time Benefits & Perks
- Closed on Sundays
- Weekly pay
- Paid holidays and paid time off
- Employee discounts on products, services, vehicle purchases, events, and attractions
- Employee Referral Program — earn up to $500 per referral
- Medical, dental, and vision plan offerings
- Complimentary Teladoc health services
- 401(k) plan with company % match
- Company-paid life insurance with additional coverage available
- Short-term and Long-term disability
- Employee Assistance Program
- Paid training
- Career advancement opportunities and promotions from within
- Continued education opportunities through Dale Carnegie and DeVry University
- Employee recognition programs
- Company giveaways to local events and attractions
- Charity and community outreach opportunities
- Skill enhancement and professional development opportunities
- A supportive, family-owned, and family-operated work environment
Ready to Drive Your Career Forward?
At Jim Ellis Mazda Marietta, we believe our employees are our greatest asset. We are committed to creating an environment where talented individuals can grow, develop their skills, and build rewarding careers.
If you're ready to take the next step in your automotive career and lead a successful pre-owned sales department, we would love to hear from you!
We are an Equal Opportunity Employer. All applicants must submit to and successfully pass pre-employment testing, including a background check, drug screen, and Motor Vehicle Record (MVR) check.
VOP
Job Type: Full-time
Pay: From $145,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Sales management: 1 year (Required)
Work Location: In person
