SERVICE BDC MANAGER- Jim Ellis Automotive
LEAD THE TEAM. DRIVE CUSTOMER RETENTION. TAKE OUR SERVICE DEPARTMENT TO THE NEXT LEVEL!
Come join one of Georgia's largest privately owned, family-operated automotive groups! Jim Ellis Automotive Group has proudly served the Metro Atlanta area for more than 50 years, building a reputation for exceptional customer service, strong leadership, and a commitment to our team members.
We are looking for an experienced, motivated, and results-driven Service BDC Manager to join our team for Jim Ellis Buick/GMC, Chevrolet, and Cadillac Atlanta!
This is an exciting opportunity for a proven leader who understands the importance of customer relationships, team development, and operational efficiency. If you have experience managing a Business Development Center, enjoy coaching others, and know how to turn customer interactions into lasting relationships, we want to hear from you!
At Jim Ellis, we believe in hands-on leadership, promoting from within, and providing our team members with the tools and support they need to succeed.
WHAT JIM ELLIS HAS TO OFFER YOU
We believe in taking care of the people who take care of our customers. Enjoy a variety of benefits and opportunities designed to support your professional and personal success!
- Closed on Sundays
- Weekly pay
- Paid holidays and paid time off
- Employee discounts on products, services, vehicle purchases, events, and attractions
- Employee Referral Program — earn up to $500 per referral
- Medical, dental, and vision plan offerings
- Complimentary Teladoc health services
- 401(k) plan with company % match
- Company-paid life insurance with additional coverage available
- Short-term and Long-term disability
- Employee Assistance Program
- Paid training
- Career advancement opportunities and promotions from within
- Continued education opportunities through Dale Carnegie and DeVry University
- Employee recognition programs
- Company giveaways to local events and attractions
- Charity and community outreach opportunities
- Skill enhancement and professional development opportunities
- A supportive, family-owned, and family-operated work environment
YOUR ROLE AS A SERVICE BDC MANAGER
As the Service BDC Manager, you will oversee the daily operations and overall performance of the Service Business Development Center. You will lead a team of five, develop effective processes, monitor performance, and ensure every customer interaction reflects the high standards of Jim Ellis Automotive Group.
Your leadership will be essential in improving customer retention, increasing service appointments, and creating an efficient, customer-focused department.
RESPONSIBILITIES & ESSENTIAL JOB DUTIES
- Oversee the daily operations and overall performance of the Service BDC Department.
- Hire, train, coach, manage, and supervise a team of five BDC representatives.
- Establish department goals, performance expectations, and measurable objectives.
- Monitor inbound and outbound calls to ensure excellent customer service and consistent appointment-setting practices.
- Develop and implement strategies to increase service appointments, customer retention, and overall department performance.
- Monitor department reports, call activity, appointment volume, and performance metrics to identify opportunities for improvement.
- Create and manage employee schedules to ensure appropriate staffing and efficient daily operations.
- Conduct regular team meetings to communicate goals, review performance, and address department needs.
- Develop action plans to improve productivity, minimize unproductive time, and maximize department efficiency.
- Maintain a high Customer Satisfaction Index (CSI) rating while reducing customer complaints.
- Ensure proper follow-up with customers regarding service appointments, maintenance needs, and outstanding inquiries.
- Establish and maintain consistent processes for handling customer calls, scheduling appointments, and managing customer relationships.
- Work closely with Service Department leadership to ensure smooth communication and coordination between the BDC and Service teams.
- Identify training opportunities and continuously develop team members to improve performance and customer satisfaction.
JOB REQUIREMENTS & QUALIFICATIONS
- Previous Service BDC management or leadership experience perferred.
- Automotive dealership experience strongly preferred.
- Previous experience managing, coaching, and developing a team.
- Understanding of inbound and outbound call processes and appointment scheduling.
- Experience reviewing performance reports, tracking department metrics, and establishing goals.
- Strong organizational, leadership, and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to motivate a team and maintain accountability.
- Goal-oriented mindset with a strong focus on productivity and customer retention.
- Proficiency with dealership computer systems and CRM software.
- Ability to work in a fast-paced dealership environment.
- Must have a valid driver's license.
WHY JIM ELLIS?
Jim Ellis Automotive Group is a family-owned and operated company with more than 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent and the communities we serve.
We believe our team members are the foundation of our success. Through hands-on leadership, career development, recognition, and opportunities for advancement, we strive to create a workplace where employees feel supported and empowered to succeed.
Selling and servicing vehicles is what we do, but taking care of people is who we are!
READY TO LEAD, INSPIRE, AND MAKE AN IMPACT? APPLY TODAY AND TAKE YOUR CAREER TO THE NEXT LEVEL WITH JIM ELLIS!
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing, including a background check, drug screening, and Motor Vehicle Record (MVR) check.
FXOP
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- BDC: 1 year (Required)
- BDC Management: 1 year (Required)
Work Location: In person
