Service Manager -Automotive Dealership

Confidential • Full-time • Wilson, NC, US • 1w ago

Automotive Service Manager – Leadership Opportunity at an Eastern NC Dealership

A high-performing, growth-driven automotive dealership is seeking an experienced Service Manager to lead a fixed operations team focused on profitability, customer retention, and operational excellence.

This is a confidential opportunity for a top-tier leader who thrives in a fast-paced, high-volume environment and has a proven track record of driving service revenue, improving CSI, and maximizing technician productivity.

Key Responsibilities:

Lead all aspects of fixed operations / service department management
Drive service revenue growth, gross profit, and departmental KPIs
Monitor and improve technician efficiency, productivity, and proficiency
Ensure exceptional customer experience (CSI) and retention strategies
Oversee service advisors, dispatch, and shop workflow optimization
Implement process improvements, compliance, and OEM standards
Recruit, coach, and develop a high-performing service team

Qualifications:

5+ years of automotive service manager experience (high-volume dealership preferred)
Proven success in increasing service absorption, RO growth, and net profit
Strong understanding of fixed ops metrics, KPIs, and performance management
Experience with DMS systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
Demonstrated ability to lead top-performing teams and drive accountability
Results-oriented mindset with a focus on continuous improvement

Compensation & Benefits: