WE'RE LOOKING FOR A LEADER WHO KNOWS HOW TO TURN LEADS INTO APPOINTMENTS — AND APPOINTMENTS INTO DEALS
Matt Blatt Kia of Toms River | Toms River, NJ
ARE YOU A BDC MANAGER WHO CAN PRODUCE?
Matt Blatt Kia of Toms River is looking for an aggressive, experienced BDC / Internet Manager to take our internet sales operation to the next level.
We don't need someone who simply answers leads.
We need someone who knows how to create appointments, hold a team accountable, maximize contact rates, and drive showroom traffic.
If you know how to turn an internet lead into a real customer walking through the front door, we want to talk to you.
THIS IS A PERFORMANCE POSITION
We're looking for someone who understands that BDC isn't a call center — it's a profit center.
You'll be responsible for leading and developing the BDC team while driving:
- Lead response time
- Contact rates
- Appointment-setting rates
- Appointment show rates
- Sold rates
- Internet gross profit
- CRM engagement and follow-up
- Unsold and missed-opportunity follow-up
- Customer retention and re-engagement
WHAT YOU'LL DO
- Lead, train, motivate, and hold the BDC team accountable.
- Establish daily, weekly, and monthly performance goals.
- Monitor CRM activity and ensure leads are being worked properly.
- Develop effective phone, text, and email strategies.
- Coach representatives on objection handling and appointment-setting techniques.
- Track performance metrics and identify opportunities for improvement.
- Work closely with Sales Management to ensure appointments are properly handled when customers arrive.
- Develop processes that increase appointment show rates and closing percentages.
- Follow up personally on high-value opportunities and missed appointments.
- Maintain a high-performance, competitive culture.
- Help recruit and develop future BDC talent.
WHO WE WANT
We're looking for someone who is:
- Competitive and driven to win
- A proven BDC, Internet, or Automotive Sales professional
- An excellent phone communicator and closer
- Highly organized and metrics-driven
- Comfortable holding people accountable
- A strong coach and motivator
- Experienced with CRM systems and internet lead management
- Able to thrive in a fast-paced, high-volume dealership
- Obsessed with follow-up and customer experience
WE'RE NOT LOOKING FOR A BABYSITTER
If your management style is "send a few emails and hope they show up," this isn't the job for you.
We're looking for a leader who understands KPIs, accountability, urgency, scripting, coaching, follow-up, and closing.
You should know your team's numbers every day.
How many leads came in?
How many were contacted?
How many appointments were set?
How many showed?
How many sold?
Where are we losing opportunities?
If those numbers get you excited instead of overwhelmed, we should talk.
WHAT WE OFFER
- Competitive compensation with significant performance-based earning potential
- Leadership opportunity within a growing dealership organization
- High-volume internet lead opportunities
- Professional management team
- Training and development
- Benefits package
- Employee dealership benefits
- Opportunity for advancement
THE BOTTOM LINE
We have the leads. We have the inventory. We have the opportunity.
Now we need the leader who can turn that opportunity into appointments, showroom traffic, and sold units.
If you're an experienced BDC / Internet Manager who believes your results should speak for themselves, send us your resume.
DON'T APPLY IF YOU'RE LOOKING FOR A 9-TO-5.
APPLY IF YOU WANT TO BUILD A HIGH-PERFORMING BDC DEPARTMENT AND GET PAID FOR THE RESULTS.
Matt Blatt Kia of Toms River
Toms River, New Jersey
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
